How can we help you?

A simple interest loan accrues, or adds interest daily for the length of the loan. Interest is based on the remaining principal, also known as the amount still owed, the interest rate, and number of days in the year. As the principal is paid down, the amount of monthly interest paid also decreases.

Please reach out to our Customer Service department to update your contact information. Stay tuned as you will soon be able to update your contact information on our new Customer Portal!

You may be eligible to refinance your current loan with Flagship. If you are an existing Flagship customer, in some circumstances, you may be eligible to refinance your existing account. For more information or to discuss your options please call 1-800-900-5150. If you are not a current Flagship customer, and would like to explore your refinance options, please visit www.flagshipautorefi.com.

Contact the dealership where your vehicle was purchased to see if the state has processed your paperwork. Each state and dealership have different processing timelines, so the dealership may need to provide you with a new temporary tag.

Contact your local tax office or Department of Motor Vehicles to find out which department handles vehicle registrations (request an appointment if possible). At the appointment, advise the office of your new address and present all applicable vehicle paperwork (such as the title and insurance information, which should reflect Flagship Credit Acceptance as the lienholder) plus any other required documentation (see local guidelines).

Please call us at 1-800-900-5150 to ask for an updated payoff amount.

You can pay off your loan in one of two ways: Sign in to our Customer Portal, or call us at 1-800-900-5150 to get your current payoff amount.

We recommend certified funds over uncertified funds. If you need your title as soon as possible, paying with certified funds allows us to release the lien/title of the payoff sooner. Certified fund payment types include cashier’s checks, dealership checks, debit cards, money orders, or wire transfers through Western Union®. Uncertified fund payment types include BillPay, business checks, credit card checks, personal checks, payments made with routing and account numbers, or payments made with online banking and the IVR (our automated phone system).

Monday – Friday 7am – 7pm CST, Saturday 7am – 5pm CST

Yes. Flagship Credit Acceptance takes the security of customer and applicant data seriously and adheres to all state and federal rules governing data protection. In addition, Flagship has a robust security team, dedicated to constant monitoring of its data. It has come to our attention that on October 28, 2024, a member of a site designed to share information related to data breaches incorrectly claimed to have obtained a large dataset from Flagship Credit Acceptance. After reviewing the data and conferring with agents from local, state and federal cyber agencies, we have confirmed this was not Flagship customer data. We are not clear why they attributed this breach to Flagship since none of the data listed nor the customer names were related to us.

If you were notified that you were part of a Flagship breach, this is not accurate. We would appreciate you forwarding any such notice to [email protected].